The Joint Commission. New and Revised Hospital EPs to Improve Patient-Provider Communication

Institution: The University of New Mexico Health Science Center

Resource type: Evidence-based report/guide

Link to resource: https://hsc.unm.edu/health/community-benefit/diversity-equity-inclusion/doc/tic-patient-provider-communications.pdf

From resource: The Joint Commission has approved new and revised requirements to improve patient–provider communication applicable to the hospital accreditation program. These requirements were developed as part of a larger initiative, supported by The Commonwealth Fund, to increase quality and safety through effective communication, cultural competence, and patient- and family-centered care. For many patients, communication can be inhibited by language and cultural differences, or by the patient’s hearing or visual impairment, health literacy, cognitive impairment, disease, or disability.